The ability for any naval vessel to exchange data and voice communications from anywhere in the world via satellites is a critical success factor to any mission. Maintaining these systems in high readiness requires a logistical support system that is capable of replacing any system component – anywhere in the world – with the shortest possible delay.

In 2012, STS Defence were tasked by MoD UK to provide a Integrated Logistic Support programme for the majority of Royal Navy’s surface and sub-surface vessels.

The challenge

To assist the Royal Navy in reducing the time taken to repair satellite communications systems onboard the surface and submarine fleets.

The solution

STS Defence introduced a 24/7 telephone helpdesk facility that allowed ship-based personnel to seek advice or report a fault from anywhere in the world. In addition, we have optimised and manage the shore-side spares holding from which we can dispatch to the ship,along with our Communications Engineers.

To further improve the maintainers ability to diagnose and repair system faults, we have also developed and deliver operator and maintainer training on the systems and equipment.  We also continually monitor any obsolescence issues, advising the customer on the procurement of replacement components.

The results

Since STS Defence undertook the programme, reliability on the systems has increased fourfold. Maintainers have improved their understanding of the systems, and through obsolescence management, we have been able to extend the life of some of the components by a further five years.